ac33's Privacy Policy

1 Introduction & Purpose

ac33 is an online gaming platform operated for players in Bangladesh. We place the highest priority on protecting the privacy of our users. This privacy policy explains how ac33 collects your personal information, what it is used for, who it may be shared with, and what steps are taken to keep your information secure.

Your trust and confidence are the foundation of our platform. We ensure that your information will only be processed in a lawful, fair, and transparent manner. By completing registration on ac33 or using our services, you are considered to have consented to the use of your information in the manner described in this policy.

2 What Information We Collect

ac33 collects various types of information from different sources. The types of information collected and their purposes are described in detail below:

2.1 Information Provided at Registration

When you create an account on ac33, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 or older only)
• Mobile number and email address
• Password (stored in encrypted form)
• Preferred payment method (bKash, Nagad, Rocket, Upay, bank transfer)

2.2 Identity Verification Information (KYC)

We carry out an identity verification process for account verification and the security of financial transactions. The following information may be collected during this process:

• National ID (NID) or passport number
• Proof of address
• Payment method verification details

2.3 Automatically Collected Information

When you use the ac33 platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Login time and session data
• Which pages of the site were visited and for how long
• Gaming activity and betting history
• Financial transaction details

2.4 Cookies and Similar Technologies

ac33 uses cookies and similar technologies to improve platform functionality and personalise your experience. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may cause some features of the platform to not work correctly.

3 Purpose of Data Use

ac33 uses the information collected only for the following legitimate purposes:

• Account management: For creating, verifying, and maintaining accounts.
• Service delivery: For providing gaming features, processing deposits and withdrawals, and distributing bonuses.
• Customer support: For resolving your complaints and questions via live chat or email.
• Fraud prevention: For ensuring account security and detecting irregular activity.
• Legal compliance: For complying with applicable laws and regulations.
• Service improvement: For improving platform functionality and user experience.
• Communication: For informing you about important updates, security notices, and service changes.

We do not use your information beyond the purposes listed above.

4 Data Sharing & Disclosure

ac33 does not sell your personal information to third parties. However, information may be shared in the specific circumstances below:

4.1 Service Providers

To operate our services, we work with certain trusted third parties, such as payment processors (bKash, Nagad, Rocket, Upay, and bank transfer), technical infrastructure maintenance providers, and game software suppliers. These parties may only use the information for the purposes specified in their contracts and are bound by strict confidentiality obligations.

4.2 Legal Requirements

Where disclosure of information is mandatory in compliance with legal proceedings or directions from government authorities, ac33 will comply with applicable law.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will notify you in advance and the new entity will be required to follow the same privacy standards.

5 Data Security Measures

To ensure the security of your information, ac33 has implemented advanced technical and organisational measures:

• SSL Encryption: All data transmissions are secured using SSL (Secure Socket Layer) encryption technology.
• Data Encryption: Sensitive information stored on our systems (such as passwords) is kept in encrypted form.
• Access Controls: Only authorised personnel have access to specific information.
• Security Testing: Regular security audits and vulnerability assessments are conducted.
• Firewall & Security Monitoring: Advanced firewalls are used at the server and network level to prevent unauthorised access.

However, no method on the internet is completely secure. We take the strongest protective measures possible, but absolute security cannot be guaranteed. To keep your account secure, keep your password confidential and do not share it with anyone.

6 Data Retention Period

ac33 retains your personal information only for as long as necessary. Generally:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, information may be kept for as long as required to meet legal obligations and resolve disputes.
• Records of financial transactions are retained for the legally required period.

Once the purpose of retention is fulfilled, information is securely deleted or anonymised.

7 Your Rights

You have the following rights regarding your personal information, and ac33 respects these rights:

7.1 Right of Access

You may request at any time to know what information we hold about you. We will provide the information within a set timeframe after receiving your request.

7.2 Right to Rectification

If there is inaccurate or incomplete information on your account, you may request that it be corrected. This can be done through the account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. To exercise this right, please contact our support team.

7.5 Withdrawal of Consent

If the processing of your information is based on consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

8 Privacy of Minors

ac33 is for users aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. If we become aware that someone under 21 has provided their information, we will immediately delete that information and close the associated account.

If you believe a minor has registered on our platform, please notify our support team immediately.

9 Third-Party Links & Services

The ac33 platform may include games operated by third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, and others). These third parties have their own privacy policies, and we are not responsible for how your information is handled within their services. We recommend reviewing their individual policies.

10 Payment Information Security

ac33 takes special care in protecting financial transaction information. Transactions on our platform are made via bKash, Nagad, Rocket, Upay, and bank transfer. Every transaction is processed using encrypted methods. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

We never store the full PIN or password of any payment card or mobile banking account, and no member of our staff will ever ask you for your password.

11 Changes to This Policy

Over time, ac33 may amend this privacy policy due to service changes, legal obligations, or other reasons. If any significant changes are made, we will:

• Publish the updated policy on this page.
• Change the "Last updated" date at the top of the policy.
• Send a notification to the registered email or account for significant changes.

Continuing to use the platform after changes have been made will indicate that you have agreed to the updated policy. We recommend reviewing this policy regularly.

12 Contact

For any questions, comments, or requests related to this privacy policy, please contact us. Our support team is available 24/7 and provides assistance in both Bengali and English.

• Live Chat: 24/7 live chat support is available through the ac33 platform.
• Email: [email protected]